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Terms of
Service
11/14/2003
Revised 03/23/2004(1), 04/26/2004(2), 06/01/2004(3), 07/28/2006 (Name
changes only), 08/31/2006 (Name changes only)
I. ENFORCEMENT AND AGREEMENT PROVISIONS
1. Uomo|Donna
Network Solutions, U.S. (Operated by: Fw Web Solutions, LLC) (3)("The
Company") agrees to furnish services to "the Subscriber,"
also refered to as "the Customer" subject to the following
TOS (Terms of Service).
2. Use of the
The Company Hosting service constitutes acceptance and agreement to
The Company AUP as well as The
Company TOS (Terms of Service).
3. A waiver
by the company of any breach of any provision of this Agreement by Subscriber
shall not operate as or be construed as a continuing or subsequent waiver
thereof or as a waiver of any breach of any other provision thereof.
4. All provisions of this contract are subject to the TOS (Terms of
Service) of The Company , and AUP
(Acceptable Use Policy). The AUP
may be changed from time to time at the discretion of the Company. Subscriber
understands that change to the AUP
by the Company shall not be grounds for early contract termination or
non-payment.
5. Subscriber
shall not transfer or assign this Agreement without the prior written
consent of the Company. Company may assign Agreement at anytime without
consent from or notice to Subscriber. Company reserves right to cancel
customers rights under this contract at anytime without further obligation.
6. This agreement
shall be construed in all respects in accordance with the laws of the
state of Missouri, county of St. Louis applicable to contracts enforceable
in that state. Venue will be St. Louis county, Missouri.
II. PRIVACY
1. Disclosure to Law Enforcement: The AUP specifically prohibits the
use of our service for illegal activities. Therefore, Subscriber agrees
that the Company may disclose any and all subscriber information including
assigned IP numbers, account history, account use, etc. to any law enforcement
agent who makes a written request without further consent or notification
to the Subscriber. In addition The Company shall have the right to terminate
all service set forth in this Agreement.
III. INDEMNIFICATION
1. Subscriber acknowledges that the service provided is of such a nature
that service can be interrupted for many reasons other than the negligence
of the company and that damages resulting from any interruption of service
are difficult to ascertain. Therefore, subscriber agrees that the company
shall not be liable for any damages arising from such causes beyond
the direct and exclusive control of the company. Subscriber further
acknowledges that the company's liability for its own negligence may
not in any event exceed an amount equivalent to charges payable by subscriber
for services during the period damages occurred. In no event shall the
company be liable for any special or consequential damages, loss or
injury.
2.
The Company is not responsible for any damages your business may suffer.
The Company does not make implied or written warranties for any of our
services. The Company denies any warranty or merchantability for a specific
purpose. This includes loss of data resulting from delays, non-deliveries,
wrong delivery, and any and all service interruptions caused by The
Company .
IV. PROHIBITED SUBSCRIBER CONTENT
1. Adult hosting and hate sites are prohibited, no warez no child pornography!
2. Web proxies, including but not limited to, NPH-Proxy, and web Proxy.
If your site is found with any proxy files, your account will be suspended,
with a 50$ fee.
V. SUBSCRIBER CONTENT AND RESOURCE USAGE
1. The Company takes no responsibility for any material input by others
and not posted to the The Company Network by The Company . The Company
is not responsible for the content of any other websites linked to the
The Company; links are provided as Internet navigation tools only. The
Company disclaims any responsibility for any such inappropriate use
and any liability to any person or party for any other person or party's
violation of this policy.
2. You, as a The Company customer, are solely responsible for the content
stored on and served by your The Company server. You are responsible
for the backup of your own data.
3. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk
usage shall not exceed the number of megabytes per month for the Services
ordered by Customer on the Order Form. The Company will monitor Customer's
bandwidth and disk usage. The Company shall have the right to take corrective
action if Customer's bandwidth or disk usage exceeds the Agreed Usage.
Such corrective action may include the assessment of additional charges,
disconnection or discontinuance of any and all Services, or termination
of this Agreement, which actions may be taken is in The Company sole
and absolute discretion. If The Company takes any corrective action
under this section, Customer shall not be entitled to a refund of any
fees paid in advance prior to such action. In the event that a customer
exceeds the included allocation, The Company may, at its sole discretion,
collect a deposit, in an amount determined by The Company , against
customer's credit card on file with The Company .
4. Resource Usage: Accounts are limited to resouce usage with regard
to CPU, Memory, and MySQL in addition to Bandwidth and Disk usage. Unfortunately,
unlike Bandwidth and Disk usage, values for this are difficult to define.
For this reason any script or account causing excessive resouce usage
and severely reducing server speed will be disabled. The Company will
monitor resource usage and attempt to inform customers whose account
is causing excessive server load prior to disabling the account.
5. Suspension of Service or Cancellation: The Company reserves the right
to suspend network access to any customer if in the judgment of the
The Company network administrators the customer's server is the source
or target of the violation of any of the other terms of the AUP
or for any other reason which The Company chooses. If inappropriate
activity is detected, all accounts of the Customer in question will
be deactivated until an investigation is complete. Prior notification
to the Customer is not assured. In extreme cases, law enforcement will
be contacted regarding the activity. The customer will not be credited
for the time the customer's machines were suspended. If at any given
time a domain is using more then 10% CPU memory, the client will be
asked to (1)upgrade their service. This will benefit everyone as we
like to maintain server performance to a maximum. If the client chooses
not to upgrade, 50% of the money is refundable to cover expenses for
creating account and removing it.
VI. PAYMENTS AND FEE'S
1. Service
will be interrupted on accounts that reach 10 days past due. Service
interrupted for nonpayment is subject to a $5.00USD reconnect charge
(individual hosting accounts). Accounts that are not collectable by
The Company may be turned over to an outside collection agency for collection.
If your account is turned over for collection, you agree to pay the
company a "Processing and Collection" Fee of not less than
$50.00USD nor more than $150.00USD. If you desire to cancel your account,
please follow the proper procedure to do this as outlined in this TOS.
2. Failure to
Pay: The Company may temporarily deny service or terminate this Agreement
upon the failure of Subscriber to pay charges when due. Such termination
or denial will not relieve Subscriber of responsibility for the payment
of all accrued charges, plus reasonable interest and any collection
fees.
3. Account Cancellation:
All requests for canceling accounts must be made within at least 30
days notice. Notice must be sent to sales@The Company .com. You must
have all account information to cancel.
VII.
SPAM and Unsolicited Commercial E-mail (UCE)
1. The Company takes a zero tolerance approach to the sending of Unsolicited
Commercial E-mail (UCE) or SPAM over our network. Very simply this means
that customers of The Company may not use or permit others to use our
network to transact in UCE. Customers of The Company may not host, or
permit hosting of, sites or information that is advertised by UCE from
other networks. Violations of this policy carry severe penalties, including
termination of service.
2. Violation of The Company SPAM policy will result in severe penalties.
Upon notification of an alleged violation of our SPAM policy, The Company
will initiate an immediate investigation (within 48 hours of notification).
During the investigation, The Company may restrict customer access to
the network to prevent further violations. If a customer is found to
be in violation of our SPAM policy, The Company may, at its sole discretion,
restrict, suspend or terminate customer's account. Further, The Company
reserves the right to pursue civil remedies for any costs associated
with the investigation of a substantiated policy violation. The Company
will notify law enforcement officials if the violation is believed to
be a criminal offense.
3. First violations of this policy will result in an "Administrative
Fee" of $20 and your account will be reviewed for possible immediate
termination. A second violation will result in an "Administrative
Fee" of $50 and immediate termination of your account. Users who
violate this policy agree that in addition to these "Administrative"
penalties, they will pay "Research Fees" not to exceed $50
per hour that The Company personnel must spend to investigate the matter.
PLEASE, DO NOT SPAM from your account.
4. (2)Additionally, if your actions have caused The Company mail servers
or The Company IP address ranges to be placed on blackhole lists and
other mail filtering software systems used by companies on the internet,
you will be assessed a $500 charge to your account and $250 per hour
for administrative charges incurred to remove and protect mail servers
and IP ranges.(2)
VIII.
IP Address Ownership
1. If The Company assigns Customer an Internet Protocol address for
Customer's use, the right to use that Internet Protocol address shall
belong only to The Company , and Customer shall have no right to use
that Internet Protocol address except as permitted by The Company in
its sole discretion in connection with the Services, during the term
of this Agreement. The Company shall maintain and control ownership
of all Internet Protocol numbers and addresses that may be assigned
to Customer by The Company , and The Company reserves the right to change
or remove any and all such Internet Protocol numbers and addresses,
in its sole and absolute discretion. Our allocation of IP addresses
is limited by ARIN's new policies. These new policies state that use
of IP addresses for IP based virtual hosts will not be accepted as justification
for new IP addresses. What this means to you is that you MUST use name-based
hosting where possible. We will periodically review IP address usage,
and if we find that clients are using IP addresses where name-based
hosting could be used, we will revoke authorization to use those IP
addresses that could be used with name-based hosting.
IX.
System and Network Security
1. Users are prohibited from violating or attempting to violate the
security of the The Company Network. Violations of system or network
security may result in civil or criminal liability. The Company will
investigate occurrences, which may involve such violations and may involve,
and cooperate with, law enforcement authorities in prosecuting Users
who are involved in such violations. These violations include, without
limitation:
a. Accessing
data not intended for such User or logging into a server or account,
which such User is not authorized to access.
b. Attempting
to probe, scan or test the vulnerability of a system or network or to
breach security or authentication measures without proper authorization.
c. Attempting
to interfere with service to any user, host or network, including, without
limitation, via means of overloading, "flooding", "mail
bombing" or "crashing".
d. Forging any
TCP/IP packet header or any part of the header information in any e-mail
or forum posting.
e. Taking any
action in order to obtain services to which such User is not entitled.
f. Attempting
to couple many hosting packages together to take advantage of massive
space or bandwidth allocations. Each hosting package purchased is unique
to a domain name and use - please do not purchase multiple "plan
1's" for instance to get the combined bandwidth & space.
g. The Company
will stop such transactions and label them as deceptive. We have an
upgrade path for all services and we can often times work out special
deals for users if they ask us for the assistance.
X. Miscellaneous
Provisions
1. You must provide us with, and keep current, good contact information
for you. E-mail, fax, and telephone contacts are used, in that order
of preference.
2. New Domain
Accounts: All new webhosting accounts involving new domains will be
set up and entered into our DNS servers within 3 business days. Due
to unforeseen complications, however, this process may sometimes require
up to 5 business days.
3. Domain Registration
and NameServers: You may, at your election, choose to register your
domain using another registrar. By doing so, you agree that it is your
responsibility to update your nameserver entries. We will assist you
as much as possible upon request, but this will be limited to providing
direction. If you elect to register or transfer a domain using our system,
you will be given an account login and password, which will allow you
total control over your domain name. We will provide support for customers
using our system.
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